Cancellation & Refund Policy

You can cancel yourself, in the app, in a few seconds. No email, no phone call and no waiting for us to action it.

• Open Mazdoor Adda and go to your Profile.
• Find the Subscription line and tap Cancel.
• Confirm. The renewal stops immediately and nothing further is charged.
• Your access continues until the end of the billing period you have already paid for, and then simply stops.

If you would rather we did it for you, email damankhatri111@gmail.com from your registered email address, with your registered mobile number. We action those within 2 working days.

हिंदी: ऐप में अपनी प्रोफ़ाइल खोलें, सदस्यता के आगे रद्द करें दबाएँ और पुष्टि करें। आगे का पैसा नहीं कटेगा, और जितने दिन का भुगतान हो चुका है उतने दिन सब चलता रहेगा।

• Duplicate payment: if you were charged twice for the same billing period, the extra amount is refunded in full.
• Failed activation: if the payment was successful but the subscription was not activated on your account, we refund the full amount or activate the subscription, whichever you prefer.
• Unauthorised charge: if you were charged after a cancellation request was confirmed by us, that charge is refunded in full.
• Service failure: if the contact-access feature was unavailable for more than 7 continuous days in a billing month due to a fault on our side, we refund that month on request.

• The subscription has already been used to view worker contact details during the billing period.
• You did not find a suitable worker, or a worker did not respond, did not turn up, or the work did not go as expected: we are an introduction platform and do not guarantee outcomes.
• You simply forgot to cancel before the renewal date, where the renewed month has already been used.
• Your account was suspended or terminated for a breach of our Terms and Conditions.

• Write to damankhatri111@gmail.com within 7 days of the charge appearing on your statement.
• Include your registered mobile number, the Razorpay payment ID, the amount, the date of the charge and the reason for the request.
• We review and reply within 5 working days.

Approved refunds are processed through Razorpay to the original payment method used for the transaction. Refunds are initiated within 5 to 7 working days of approval, and typically reach your bank, card or UPI account within a further 5 to 7 working days, depending on your bank. No refund is paid in cash or to a different account.

Wages and payments for the actual work are agreed and settled directly between the employer and the worker and never pass through Mazdoor Adda. We cannot refund, recover, hold or mediate those amounts. This policy covers only the subscription fee paid to us.

damankhatri111@gmail.com · Monday to Saturday, 10:00 AM to 7:00 PM IST